Data Protection

Betpro Privacy Policy — Your Data is Safe with Us

Betpro takes your personal data seriously. This privacy policy clearly explains what information we collect, how it is used, and how it is kept secure.

Last updated: January 2026
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Your Privacy
Our priorities
Our commitment

Why Is Your Data Safe with Betpro?

We believe transparency is the foundation of trust. Here are the six core pillars of our privacy policy.

SSL Encryption

All data transfers on Betpro are secured with 256-bit SSL encryption. Your information is never transmitted over unsecured networks.

Secure data storage

Your personal information is stored on encrypted servers and monitored through regular security audits.

Never sold to third parties

Betpro never sells or rents your personal information to third parties. Your data belongs to you alone.

GDPR Compliant

We follow the European GDPR and international data protection standards, ensuring the same level of protection for users in Bangladesh.

Cookie Controls

You can update your cookie settings at any time. Non-essential tracking cookies are never used without your consent.

Minimal data collection

Betpro only collects information that is genuinely necessary to provide our services. Requesting data beyond that goes against our policy.

Your rights

Your Privacy Rights

Betpro respects the data rights of every user. Your key rights are outlined below.

Right of access

You can request to know what information we hold about you at any time. A full copy of your data will be provided within 30 days.

Right to rectification

If any of your information is incorrect, you can request a correction. We will make the necessary updates promptly.

Right to erasure

After closing your account, you may request deletion of your personal data. All data beyond what is legally required to be retained will be permanently deleted.

Right to Data Portability

You can download all your data in a common, readable format — simply submit a request to our support team.

Right to restrict processing

You can request that we restrict the use of your data for specific purposes, and we are obligated to comply.

Right to withdraw consent

You may withdraw your consent at any time. Withdrawing consent does not affect the lawfulness of any processing carried out prior to withdrawal.

1. Information We Collect

We collect various types of information when you register on the Betpro platform and use our services. However, the core principle of our privacy policy is simple — we only ask for what we actually need.

The data Betpro collects comes from three main sources: information you provide directly, data collected automatically based on your usage patterns, and information received from third parties for KYC verification.

Data Type What We Collect Purpose
Identity Information Name, date of birth, nationality Account verification, age confirmation
Contact Information Email, phone number, address Account management, notifications
Financial Information Payment methods, transaction history Deposit & withdrawal processing
Technical Information IP address, device information, browser Security & Fraud Prevention
Usage data Gaming history, betting records Service improvement, responsible gaming

Special Category Data: Betpro does not collect any religious, political, health, or biometric data. Requesting such information is entirely against our privacy policy.

2. How We Use Your Information

Betpro uses your information only for specific and legitimate purposes. The main reasons we use your data are outlined in detail below:

  • Service Delivery: For account management, ensuring gaming functionality, and processing financial transactions.
  • Identity Verification: To verify your identity through the KYC process and prevent money laundering.
  • Security Protection: To detect suspicious activity, prevent fraud, and maintain account security.
  • Responsible Gaming: To monitor your gaming patterns and provide alerts or support where needed.
  • Customer Support: To resolve your complaints or queries quickly and effectively.
  • Legal Obligations: To fulfil our obligations to licensing authorities and legal regulators.
  • Service Improvement: To analyze user experience and further improve the platform.

Marketing Communications: We obtain your consent before sending any promotional emails or SMS. You can unsubscribe at any time.

3. Data Sharing & Third Parties

Betpro never sells your personal data. However, in limited circumstances, information may be shared with trusted third parties to facilitate service delivery:

  • Payment Providers: Only the information necessary to process transactions is shared with mobile banking providers such as bKash, Nagad, and Rocket.
  • KYC Verification Agencies: Only the minimum required information is shared with approved third parties for identity verification.
  • Technology Partners: Data may be shared on a contractual basis with cloud storage or software service providers who help operate the platform.
  • Legal Authorities: Information may be shared with government agencies when required by court order, licensing authority request, or criminal investigation.

Betpro signs a Data Processing Agreement (DPA) with every third-party partner, ensuring they uphold the same standard of privacy protection we do.

International data transfers: In some cases, your data may be processed on servers located outside Bangladesh. In all such cases, strict international data protection standards are followed.

4. Cookie Policy

Betpro uses cookies on its website to help improve your browsing experience. Cookies are small text files stored on your device.

Cookie type Purpose Duration
Essential cookies Login sessions, security tokens Deleted at end of session
Functional Cookies Language preferences, layout settings 1 year
Analytics cookies Page visits, usage patterns 6 months
Marketing Cookies Relevant advertising (with consent only) 3 Months

You can disable cookies at any time through your browser settings. Please note that disabling essential cookies may limit certain platform functionality.

5. Data Security Measures

Betpro employs industry-leading technical and administrative measures to protect your data. Our security framework consists of the following layers:

  • 256-bit SSL/TLS Encryption: Bank-grade encryption is applied to all data transmissions.
  • Two-factor authentication (2FA): An extra layer of security can be added to your account.
  • Firewall & Intrusion Detection: Servers are monitored 24/7 and unauthorized access attempts are actively blocked.
  • Regular security audits: Regular penetration testing is conducted through independent third parties.
  • Staff training: All Betpro staff receive regular training on privacy and data security.
  • Data breach response: In the event of a data breach, affected users will be notified within 72 hours.

You Can Help Keep Your Account Secure: Use a strong password, never share it with anyone, and avoid logging in on public Wi-Fi.

6. Data Retention Period

Betpro does not retain any data longer than necessary. Retention periods depend on the type of data and applicable legal requirements:

  • Active account data: Retained for as long as your account remains active.
  • Closed account data: Typically retained for up to 5 years in accordance with legal obligations.
  • Financial Transaction Records: A minimum retention period of 5 years is mandatory under AML regulations.
  • Log Files & Technical Data: Automatically deleted after 12 months.
  • Marketing communications information: Deleted within 30 days of unsubscribing.

Once the specified retention period ends, all data is securely and permanently deleted to ensure it cannot be recovered.

7. Privacy of Minors

Betpro strictly does not provide services to anyone under 18. Under no circumstances does our platform collect or process personal data from minors.

  • Age is verified at the point of registration.
  • If there is any doubt, age is re-verified through the KYC process.
  • Any account identified as belonging to a minor is immediately closed and all associated data is deleted.

For Parents: If your child has accidentally registered on Betpro, please contact our support team immediately.

8. Changes to the Privacy Policy

Betpro reserves the right to update this privacy policy as needed. For significant changes, we will notify you through the following methods:

  • A notification will be sent to your registered email address.
  • A notification banner will be displayed after you log in to the platform.
  • The revision date on this page will be updated whenever changes are made.

Continued use of the platform after any policy update will be considered acceptance of the new terms. We recommend visiting this page regularly to stay informed.

Current version: This privacy policy was last updated in January 2026 and takes effect immediately.

9. Contact us

For any questions, complaints, or requests regarding our privacy policy, please contact our dedicated Data Protection Team:

  • Email: support@betpro-baji.com
  • Response Time: Responses are typically provided within 72 hours.
  • Office Hours: Monday – Friday, 9:00 AM – 9:00 PM (BST)

Send any formal requests regarding your privacy rights to us by email. Clearly state the nature of your request — for example, "data deletion request" or "data access request".

For More Information: Our FAQ Page and Responsible Gaming View page.

Safe & Trusted

Join Betpro — your data is completely secure

You've read our privacy policy. Go ahead and register with confidence — enjoy the best gaming experience on Betpro.

Your data is never sold to third parties  |  256-bit SSL encryption  |  GDPR Compliant

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